Terms of service

Terms of Service

Last Updated: July 11, 2026

Welcome to SORA & STONE ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Store Name: SORA & STONE

Email: hello@soraandstone.com

Business Address: Melbourne, Australia

Website: https://soraandstone.com/

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally able to enter into a binding contract.

3. Account Terms

You may choose to create an account when shopping with us.

You are responsible for:

Keeping your login details confidential.
Maintaining the security of your account.
All activity that occurs under your account.

If you believe your account has been accessed without your permission, please contact us immediately.

We reserve the right to suspend or terminate accounts that are used fraudulently or in breach of these Terms.

4. Products

We aim to ensure all product descriptions, images, dimensions, colours and specifications are accurate.

However:

Colours may appear differently depending on your screen or device.
As many of our products are handcrafted or made from natural materials, slight variations in colour, texture, grain, finish or size are normal and should not be considered defects.
Product availability may change without notice.

5. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

We accept secure payment through approved payment providers including Shopify Payments, Stripe, PayPal and other payment methods displayed during checkout.

Your order will only be processed once payment has been successfully authorised.

We reserve the right to cancel orders where pricing errors, technical issues or suspected fraudulent activity have occurred.

6. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

Accept or decline any order.
Cancel an order before dispatch.
Limit purchase quantities.
Request additional verification if required.

If your order is cancelled after payment has been received, a full refund will be issued to your original payment method.

7. Shipping and Delivery

We currently ship to locations listed on our website.

Estimated delivery times are provided as a guide only and are not guaranteed.

Orders are generally processed within 2–3 business days.

Delivery timeframes may vary depending on:

Your location
Courier delays
Public holidays
Weather events
Customs processing (for international orders)

Once your order has been dispatched, the responsibility for delivery rests with the shipping carrier. We are not liable for delays outside our reasonable control, but we will assist you in resolving delivery issues wherever possible.

8. Returns and Refunds

Our Returns Policy forms part of these Terms.

If you are not satisfied with your purchase, please contact us at hello@soraandstone.com.

Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded.

You are entitled to a replacement, repair or refund where required by law.

We do not generally accept returns for:

Change of mind
Incorrect product selection
Minor variations in colour, texture or natural materials
Damage caused after delivery

Please refer to our Returns Policy for full details.

9. Gift Cards and Promotional Codes

If offered:

Promotional codes cannot be exchanged for cash.
Only one promotion may be used per order unless stated otherwise.
We reserve the right to cancel promotional offers at any time.

Gift cards are subject to their stated expiry date and conditions.

10. Intellectual Property

All content on this website, including:

Logos
Images
Product photography
Text
Graphics
Branding
Website design

is owned by or licensed to SORA & STONE.

You may not copy, reproduce, distribute or use our content without prior written permission.

11. Prohibited Uses

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Copy or exploit our content without permission.
Interfere with the operation or security of our website.
Use our website in a manner that infringes the rights of others.

We may restrict or terminate access where these Terms are breached.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

We are not liable for indirect, incidental or consequential loss or damage arising from the use of our website or products.
Our liability is limited to the remedies available under the Australian Consumer Law.
Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices or policies of external websites.

Accessing third-party websites is at your own risk.

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, industrial disputes, government actions, internet outages or disruptions to courier services.

16. Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective when published on this website.

Your continued use of our website constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms or your use of our website will be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.