Privacy policy

Privacy Policy

Last Updated: July 11, 2026

Welcome to SORA & STONE ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through our payment providers)
Account information (if you create an account)
Customer service enquiries and correspondence

Information Collected Automatically

When you visit our website, we may automatically collect information including:

IP address
Browser type and version
Device information
Pages viewed
Time spent on our website
Referring website
Shopping activity and preferences

This information helps us improve our website and provide a better customer experience.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and services
Process payments
Provide customer support
Respond to enquiries
Send order confirmations and shipping updates
Improve our website and shopping experience
Prevent fraud and maintain website security
Comply with legal obligations
Send marketing communications where you have chosen to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

3. Payment Information

For your security, SORA & STONE does not store your full credit or debit card details.

Payments are securely processed through trusted third-party payment providers such as Shopify Payments, Stripe, PayPal, or other authorised payment gateways. These providers manage payment information in accordance with their own privacy and security policies.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your shopping cart
Keep you logged in
Save your preferences
Measure website traffic
Analyse customer behaviour
Improve website performance
Deliver relevant marketing and advertising

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Third-Party Services

We work with trusted third-party service providers to operate our business.

These may include:

Shopify (website hosting and e-commerce platform)
Payment processors
Shipping and delivery partners
Email marketing providers
Analytics providers (such as Google Analytics)
Advertising platforms (such as Meta and Google Ads)

These providers only receive the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure SSL encryption
Secure payment processing
Password-protected systems
Restricted access to personal information
Regular security updates

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Provide our products and services
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, we will securely delete or de-identify it where reasonably practicable.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where permitted by law
Withdraw consent for marketing communications
Request information about how your personal information is used
Lodge a complaint if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details below.

9. International Data Transfers

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with applicable privacy laws.

10. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.