Shipping policy

Shipping Policy

Last Updated: July 11, 2026

Thank you for shopping with SORA & STONE. We aim to deliver your order safely, efficiently, and with care. Please read our Shipping Policy below for information about order processing, delivery, and shipping options.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been packed and dispatched, you will receive a shipping confirmation email with your tracking details.

Please note that processing times may be slightly longer during promotional periods, public holidays, or peak shopping seasons.

Shipping Methods

We partner with trusted delivery providers such as Australia Post, Sendle, and other reputable courier services to ensure your order arrives safely.

The available shipping options and estimated delivery times will be displayed at checkout based on your delivery address.

Delivery Timeframes

Australia

Estimated delivery times after dispatch:

Standard Shipping: 3–7 business days
Express Shipping (where available): 1–3 business days

Delivery times are estimates only and may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Package size and weight
Selected shipping method

From time to time, we may offer promotional free shipping on eligible orders. Any applicable shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing:

Your tracking number
Courier details
A tracking link to monitor your delivery

If you do not receive your tracking email within 24 hours of dispatch, please contact us at hello@soraandstone.com.

Delivery Delays

While we strive to meet estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including:

High parcel volumes
Public holidays
Severe weather
Natural disasters
Courier service disruptions
Remote delivery locations

We appreciate your patience and will do our best to assist if your order experiences unexpected delays.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided:

We may not be able to change it once your order has been dispatched.
Additional shipping charges may apply if the parcel is returned and needs to be resent.

SORA & STONE is not responsible for delays or losses resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@soraandstone.com.

We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with the Australian Consumer Law.

International Shipping

We currently ship within Australia only.

We are working towards offering international shipping in the future. Updates will be posted on our website and social media channels as new destinations become available.

If international shipping becomes available:

Shipping costs and delivery estimates will be shown at checkout.
Customers are responsible for any customs duties, import taxes, or local fees charged by their country.
Delivery times may vary depending on customs clearance and local postal services.